01
The brief
Peninsula Leisure Pty Ltd is a subsidiary of Frankston City Council, responsible for managing the region’s key aquatic and recreation facilities. From Peninsula Aquatic Recreation Centre (PARC), Pines Forest Aquatic Centre, and Frankston Skate Park, to the online fitness platform PARC Your Way. While PARC was a well-established household name with nearly 8,000 members, the same recognition didn’t extend to Peninsula Leisure or its other facilities. There was a clear disconnect between the brands and their digital presence reflected that. Each site operated in isolation, creating a fragmented experience for users and a diluted brand identity overall. Peninsula Leisure engaged Oraco to unify their digital ecosystem aligning multiple brands under one connected platform and improving the user journey for both community members and staff.
Client
Peninsula Leisure
Type
Project
Industry
Fitness & Leisure
What we did
Digital Strategy
Website Strategy (IA & UX)
Copywriting
Website Design
Website Development
Website Security
Website Maintenance
02
Website
We began with a deep-dive discovery process to define the role and relationship of each brand within the broader Peninsula Leisure family. Through stakeholder workshops and market research with customers, members and staff, we mapped out the key communication needs across every department. From membership pricing and class timetables to open hours, lap lane availability and centre updates. This strategic groundwork informed the creation of a multi-site ecosystem, designed to house Peninsula Leisure and its subsequent brands within a cohesive digital structure. The new platform not only strengthens brand unity but also simplifies how users navigate between facilities and find information. User experience and accessibility were at the core of every decision. With such a high volume of information to convey, the design prioritised clarity, intuitive navigation, and responsive performance across all devices. Each site was optimised for fast load times, logical content flow, and a consistent visual identity that reflects the Peninsula Leisure brand values of community, wellbeing and inclusivity. The final solution integrates seamlessly with Peninsula Leisure’s broader digital strategy, connecting social media, email marketing, and their online member portal to deliver a holistic and user-friendly experience.
03
SEO & SEM
Our partnership didn’t end at launch. We continue to provide ongoing website maintenance, security and performance optimisation alongside our partner agency, Digital Insider. Together, we manage ongoing SEO and SEM campaigns to boost visibility, drive engagement and support membership growth. Since launching the new website, we’ve seen a 9.5% increase in user visitation overall from 165,527 users in 2022 to 181,215 users in 2023. Since taking over Google Ads, we’ve seen a 133.7% increase in traffic referrals from 6,144 users in 2022 to 14,359 users in 2023. We increased the click through rate (CTR) from 8.2% to 42.52%, increased the conversion rate from 7.84% to 14.9% and decreased the cost per click from $3.38 to $0.50.
04
The impact
The new Peninsula Leisure multi-site has become a model for how community facilities can leverage digital strategy to create meaningful engagement. Feedback from both staff and customers has been overwhelmingly positive, with users praising the ease of finding information and the improved flow between sites. The new website user experience was key in generating 7,284 phone number clicks, 4,298 contact form submissions, 2,287 join button clicks and 1,035 membership enquiry submissions in 2023. These conversions contributed to a dramatic reduction in cost per conversion, from $43.12 to just $3.36. Bounce rate dropped from 49.16% to 40.96%, and pages viewed per session nearly doubled from 2.32 to 4.38. The result is a digital ecosystem that connects, informs and inspires, empowering the Peninsula community to live active, healthy and engaged lives.
A massive thank you to Leanne and the wonderful team at Oraco. Soooo exciting! Thank you SO SO SO much for all your work on this monster project!
Jess de Araugo, General Manager